Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my pre-order, backorder or special order arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Payments
Do you have a retail store / Can I pick up my order?
How long will shipping take?
How much is shipping?
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Coupon Terms
Free Shipping
Price Matching
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
I need help with my eCraft machine or software.
I need help with my Silhouette machine or software.
My coupon is not working
Search Results
How do I contact you?


Join our mailing list!
Be the first to know
about our sales and
get 10% off an order!
Enter your email and
click Get Coupon*.